Customer Testimonials

 

We have been serving Contra Costa and Alameda Counties since 1998 and have completed over 25,000 home repair, home improvement, and bathroom remodeling jobs for your neighbors. Here are a few of our customer testimonials for our home repair services - word for word. If you would like references on a specific craftsman or type of job, give us a call and we can provide you will as many as you need.


So call us at 925-938-6251.


Whether you need a home repair service, a home improvement, or a complete bathroom remodel, you'll be glad you did!


Proudly serving Alamo, Antioch, Blackhawk, Brentwood, Clayton, Concord, Danville, Lafayette, Moraga, Orinda, Pacheco, Pleasant Hill, Pittsburg, and Walnut Creek in Contra Costa County and Dublin, Livermore Pleasanton, San Ramon, and parts of Berkeley, Castro Valley, Hayward, Oakland and Piedmont in Alameda County since 1998

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Hi Lamar.  I was very grateful for Bruce's help putting together the rolling cart this morning.  He knew exactly what he was doing and was very efficient, even after having a very bad start to his day!!  He was polite and funny, which I so enjoyed!  On a scale of 1-5, he was definitely a 5+.  There is absoluely nothing more I could have asked for with your service, which I have used several times, always very satisfied!  Thanks so much.  Bonnie B. Rossmoor 9/11

 

Hello Lamar, Bottomline - your firm and Skip DID hit a bulls eye (repair deck and install gate), and I would definitely give both a 5. As of now (if any future issues arise I will certainly let you know), I feel the work was done properly and professionally, the price was about right, and on top of that Skip is a great guy; we definitely look forward to working with you guys again. Also impressed you sent this e-mail. Thank you! George M Danville 9/11

 

Skip did a terrific job (deck repair). On time, took care in doing the job right. Without being prompted he put booties on his shoes. We have light colored carpet and many times workers tramp in even in the winter without covering their feet.We intend to use Skip in the future and would not hesitate to recommend him.  Score 5. Thanks for your follow-up.  Vic P, Concord, 8/11

 

I would give a rating of 5.  Warren always does a great job (rr faucets, angle stops and light fixtures) for me.  What would be helpful to me is to understand the extent of your services.  Do you just do repairs or can you handle larger jobs for instance installing chandeliers or ceiling fans, changing existing overhead lighting ,etc. Does any of your team do painting?   (we do all of these things)I feel very confident when I request your services that they will be done correctly. Kathy K, San Ramon 8/11

 

 

Sorry I didn’t respond sooner.  The service Mike did (installed celing fan) was not for me but my son.  I asked my son and he said that Mike was a “5”.  He had repaired a fence for me previously and did such a good job that that is the reason we called back and asked for him.  I can’t think of anything that could be improved upon.  I would recommend your service to everyone I know.  Thanks for a job well done! Nadine F. Pittsburg 3/11

 

Warren did a great job (repaired door lock, installed light). Thank you, Brent B San Ramon 3/11

I want you to know that Randy did a very good job (leak under sink) ...he called to say he was on his way and was so punctual.  I really appreciate that.  He has been here a couple times and been very nice.. I will always feel good about calling your company and refer to friends.
Kathleen H. Moraga 3/11

I was 110 satisfied!! I will be asking for Bruce in the future (installed cabinet and ironing board into wall). He was polite, professional, knowledgeable and very neat. He went out of his way to make sure he didn't track mud in the house and wore "booties" to further protect the floors. Jana W Alamo 3/11

Wonderful- this is the 3rd time Randy has worked on my home in the past few years.  Timely, good follow-up, quick and thorough work (garbage disposal and light).  Everything met my expectations. I will continue to use your services and Randy.Thanks, D H Pleasant Hill 2/11


I was very happy with Steven's work (replaced railing, posts and beams in deck) . I chose to do work with him because he seems to be experienced with this kind of job. Overall, I am very happy with your service. I will definitely recommend your service to others. Thank you. Crystal L. Lafayette 1/11

David was great and wouldn't hesitate to have him here again.(Repaired Cabinet) Tom H Livermore 1/11

Hi,
5 for recommending  can't think of anything (to change about service), communication was clear and service was excellant.
Thank you! (Installed sink) Joyce  B Pacheco 1/11

Lamar, based on my experience w/ your company I would certainly recommend your service to friends and neighbors. You get a 5 on my service call. I'm sure other companies such as your's would have tried to sell me a new fan but Warren's quick assessment of a
faulty grommet was appreciated. I'm a Superintendent with a leading General Contractor in the bay area and I can assure you that Warren gets the "big picture" regarding construction industry standard scupples and I appreciated that about him. Matt B. Pleasanton 1/11

Thanks, Bruce.  We rate you a 5 - Great job (installed bathroom fan and chandileer).  Totally satisfied.  Will call you next time we need help. Lucinda C Concord 1/11


Steven did an excellent job (fixing out cabinetry), we are very happy with the work that he did and will make sure to call you if we
 have a future need for your services.I would be very happy to recommend your company to family members and friends when the
time comes. if you have any questions please let me know.   David V. Dublin 1/11


Greetings Bruce was wonderful!  He was on time, efficient and knowledgeable!  And he was nice to my dogs, too!  The 1-5 scale is way too low!  He's a 10 of 10. (repair toilet install light switch) Thank you, Debbie S. Martinez, 1/11
Mike did a fine job (install attic ladder). He showed up on time both times he came over, called ahead to let us know he was on our way. Quality of the work appears to be OK and I would recommend you for attic door replacement.   May use you again myself as I'm not very handy at home repairs. Thanks! David K Brentwood 1 / 2011

Ray was completely great in every way. Faster and cheaper than I thought. He even fixed stu

Skip does a great job (repaired lighting). We give him top marks for all their home improvement services. Regards,

Steve Y. Blackhawk 12/10

Hi Lamar, Thank you for the wonderful work.  I would recommend y'all to everyone!  Steven did a great job (drywall repair
and texturing)
.  Very professional.  I give him a 5 across the board. Thanks again, Shawny D. San Ramon12/10

Hi, I would definitely give you a rating of 5 - Bruce was fantastic.  My husband and I were both extremely impressed by him

(Installed flat screen TV) and the professional nature of your company. Are you listed on the internet?  I looked but couldn't

find anything. Thanks so much, Gail K. Moraga 12/10

Lamar, Bruce has done work for us before and we are always pleased with his promptness, professionalism and quality of his

work. (repaired  bathroom faucet and toilet) I would and have recommended you to neighbors, friends, co-workers. Your s

ervice meets my expectations and I will call on you again. Joe N. Pleasant Hill 12/10

Hi Lamar, Lee Swanson did a great job (replaced leaking valves) , as always. Your staff was very helpful with this job, too.

Donna Y. Walnut Creek 12/10

Hello Mr. Spalding,  Steven was excellent, very prompt and he did what he said he would do (replaced door, repaired gazebo roof) .

He was pleasant to have around, and I would recommend him. He is a '5' in my book. Thank you, Kristi C Danville 12/10

This the second time Warren has been to our home. He is a thoughtful a competent worker and fixed my problems (Repaired/

built fence). I would recommend him to my friends and neighbors without hesitation. He also put me on the path to the next repair,

and I'd want him to return and do the work. Thanks for being there. Mark R Blackhawk  12/10

Lamar, Randy did a great job (replaced door locks) for us.  This is the second time we had him over to do work.  We are always

very pleased. Thanks... Charles V Pittsburg 11/10

Thanks for the service. Randy worked diligently and produced a good product (built raised bed planters).  His workmanship seems to

be very good. Left workplace clean. Would recommend him to a friend. Peggy T  Concord 11/10 

I am happy with the work that Mike Collar did (Installed bathroom fan) at my home today, 11/10/10.  I had used him
on a previous job at my house and that is why I asked for him to do this job.
He is prompt and reliable and you should have
more people like him. I give him a 5 rating.
Walt L Oakley 11/10

On a scale of 1-5 (5 being best) I would rate the service as a 5. I have already recommended your company to a number of

friends as I have used your services before.  This is the second time Ken has worked here (replaced electrical switches) and he is

efficient, polite and informative. I wish you the best with your business. Elaine B. Walnut Creek, 10/10

Steven did a great job for me. He took down my vertical blinds in my bedroom and patched up the holes created by the hardware . 

I was disappointed that your company does not want to help me with hanging my large mirror, due to liability. When I called to make

the appointment, I explained it was a very large (4' wide, almost 8' long) and heavy mirror, so my expectation was that we could

go forward with the hanging.  I will  use your services again. Steven is going to come out and do some electrical work and

screen replacement. I believe he said I would get a call from your office to schedule the next appointment.

Thank You, Lori P, Livermore 10/10

Hello there Thank you and I appreciate the way you run your business.  My only comment is that I have had a very positive

experience from my first phone call, from the estimate to the bathroom repair service (repaired 8 bathroom faucets).  Chris

was extremely knowledgeable, friendly and candid about what needed to be repaired and, more importantly, what didn't!  We

really appreciate that. We were given outrageous quotes from other businesses and we are still flabbergasted at the highest quote. I

t is difficult to find honest and competent contractors and we are so pleased to have met Chris and The Handyman Connection.  Based

on this experience, we plan to call you first for our next home repair.  I would highly recommend your company to my friends. Thank

you for asking for our feedback.Bora  6/10

Mr. Spalding, I am very happy with Handyman Connection and also happy with the job Mr. Swanson (Repaired toilet) did

for me today.  He was prompt, courteous, explained everything fully and fixed both of my toilet issues completely.  On a scale of 1

to 5, 5 being best, I give both you and he a 5 and rest assured that I will be using your home repair services again in the future. 

Thank you! Bruce 6/10

Hello,I just wanted to let you know that Leland Swanson did a great job (Repaired gate) and I found him to be punctual,

knowledgeable, and professional.  On a scale of 1 to 5, I would rate the job a 5 and would recommend your home improvement

services to others.  I even am thinking of other small repairs I will be needing in the future, and will keep your company

in mind for those projects as well.  Sincerely, Patricia D Pittsburg 6/10

My wife and I are pleased beyond words for the work done by Leland today. (Hang kitchen Cabinets and Decking).  He definitely

did work that rated a 5 for everything.  Thank you very much. Richard O Walnut Creek 6/10

Score 5.  Mike did a great job (Installed fireplace screens.) He arrived on time, discussed the home improvement with me, and

helped come up with the best and easiest solution to fix the problem. He was very professional, and made sure everything was

completed and cleaned up before leaving. I would definitely recommend your home improvement service to others.

Gary M Antioch 4/10

Mr.Spalding We were very pleased with Mike's work (Installed Kitchen Cabinets) and give him a 5 and recommend him to friends

and neighbors.We have never used any handyman company before and now wish we would've inquired more about what you can

do. Someone always knew someone who did small jobs, but we ended up with too many jobs being done with probably not

enough background check or getting prices up front for a complete job. We feel more secure with handling our budget, when the

bid is written out like Mike presented this job. Don't know how to make service better as I've been through lots of large home

remodeling jobs with contractors and doing it on a small scale is newer at this small house, that we are trying to make comfortable.Y

ou were the first to answer our call and keep the appointment. Glad we didn't give up. Mike was very good, patient and knowledgeable.

We are fully satisfied. I have learned over the years, that we have to know exactly what we want and to be realistic of all problems

that can come up. Thanking  you, Darline & John 5/20/10

Kenneth did a great job (5 stars). I appreciate that he called to let me know that he was on his way, and that he was on time. He

diagnosed and fixed the lighting problem quickly. Great Job! Thank you Karen 5/26/10

On a scale of 1-5 with 5 being best, Ken's work (Installed new stairs to front door) and the job overall is absolutely a 5.

In fact, the work is above and beyond what I had really thought it would turn out to be. I think with the economy the way it is,

my grandma's entry stairs are now worth more than the unit itself. I am extremely happy with the work and could not

recommend your company more, instead of waiting for people to ask if I know any good handyman, I ask them if they have

any handyman type of work they need done and tell them about what a great job your company did for me.


I know companies can always improve, but it is hard for me to think of something because in my situation everything went

very smoothly, the couple hang-ups we did have were most likely on my end. Which is why I am so pleased with the work,

your ability to work to the customers needs and schedule made things that much better.


You, Ken, and I believe her name is Christi ( I apologize, I can not remember her name, but the young lady who took my

calls) should be very proud, my grandmother was extremely thankful and happy to have something we usually take for

granted, and entry way into her home. I can imagine getting a little older in age might be worrisome and to have something like

an entry way that could collapse at any minute could add to those worries. Your hard work and dedication has certainly

relieved her of that problem. Thank you very much for doing that for her.  Jonathan D., Concord 4/10

Just a quick note, Randy is a Gem!! He is a 5 in every regard. We would happily recommend him to others (and your service!!).

He is prompt, he is thorough, and his work stands up.  


I'm very grateful for Leland's availability and workmanship. (Toilet repair) I was really caught in a bind once the

flooring contractor realized the toilets couldn't be put back on either flange. Everything is now working perfectly. Leland

couldn't have been kinder or more reassuring. I have quite a few more projects at my home that I want to get done. And based

on my experience with Handyman connection, I want touse your company and crafts people for those jobs. As for your scale

of 1-5 recommendation, it's a definite 5. I've already passed along my experience to my friends, family, and Service

Magic's Website. The pamphlet that Leland left with me explaining how you all work was so helpful. I,ve been looking for

exactly the kind of solution you provide. I had to smile when i read that courtesy, cleanliness, and communication are the

most important skills to a homeowner. I couldn't agree more. Also by you sending me a picture and bio on Leland before

he arrived helped me feel more secure about letting a stranger into my home. I am grateful for your help and look forward

to working with you on my upcoming projects. Denise. W Pittsburg 1/10

Mike is a very good professional, I give him a five. Job (Replace Bathroom faucet) well done. Carlos B. Pittsburg 12/09

Just prior to Randy leaving, I was disappointed about the (screen door) as it did not seem to be seated perfectly in its frame.

However, after Randy left and I had time to consider the very nice job Randy did. I realized the advanced age of this property and

the challenges Randy had to work with. He was very professional and at the same time sufficiently personable. I was pleased and

impressed that he was considerate of my home in the way that he conducted himself and he left his job site immaculate. By the way t

he screen door looks really nice. tell randy Thank You.  Mary F. Walnut Creek  12/09

I want to say that Ken on a scale of 1-5 reached about a 6 in my book.  He came in scoped out the job (Re-install door) and gave me

an estimate and then was ready to get to work to undertake and repair the mess the other supposedly handyman had done. Ken

worked fast and in a professional manner and went after additional materials, that were needed, such as correct moulding and trim

and a door handle set.  He put the dead bolt in its proper position and insured that everything was in working order.  He then caulked t

he door to ensure a good tight fit.  He showed me the proper way to put a moisture barrier in, which was lacking in correct i

nstallation from the previous man. Karen and I are very satisfied with the work, and the cleanup Ken did after the job was completed.

In fact, I probably was a pest with all the questioned I asked Ken. But I do know that I would recommend Ken and your company to any

and all friends and neighbors and I am sure that were will be dealing with each other in the future. The only thing that I said to Ken, i

n a joking manner is why don't you guys work Saturdays, as it seems that is when you really need that touch of expertise is on

the weekend. Walt K, Pleasant Hill 11/09

I was very happy with the service(Repair leak in water line in ceiling) from Handyman Connection!  It was a 5.  I would be very

likely to recommend your service and to use your service in the future.  I really liked getting email confirmation of my appointment

and information about Leland before he arrived.  Leland did a great job troubleshooting the leak in my ceiling and fixing it.  I was

very happy that he was able to fix it so quickly. Mary G. Walnut Creek 11/09

Thank you for your request.  On a scale of 1-5 I would give a 4 so far, until we receive our new window screens. LOL!!! No, seriously,

Mike was great.  Lot's of skills and very friendly and made this experience very easy and simple.  (Re-set sink, install

door hardware) If I have other needs I would definitely call you or refer others to your company. Linda B Walnut Creek 11/09

On time work (Repaired drywall) completed as promised and completed well, kind and courteous and a refreshing change from

other experiences we have had definitely highly recommended satisfied Orinda customer. Tonya K. Orinda 11/09

David did an outstanding job (Installed childproofing latches) for us I will use your company again. Deborah D. San Ramon, 10/09

The reason I have been a customer over (I’m sure) the last ten years is because:
The office staff always act they are glad I called. They always call back when promised, The technicians always show up on time.

They always give me a fair quote. They do the work that is agreed upon, often taking the “extra step” to make things work

to my satisfaction Including giving me advise when something doesn’t need to be done (honesty) The technicians always treat me

with respect, including letting me watch over their shoulders without charging me a “watch fee”  (just kidding) One technician I had

was so proud of the end result, he asked to bring his wife over to see (and brag) The price is fair, and, the outcome is predictably

good. Randy is not exception to the above (Caulked Tub) Phyllis W. Pleasant Hill,  10/09


Ray was prompt, knowledgeable and polite. I will call again when I need something repaired. (Installed lights and smoke

detector) Lawrence L, Martinez, 10/09

Having never called or used a Handyman service before Gary and I were pleasantly surprised by the level of personal but

professional service that your handyman Mike provided us in our new first time home-buyer home. We would recommend Mike to

friends and family. One thing I will not do next time is call so darn much (first time home-buyer nerves) sorry. (Installed ceiling

fans) Mark W. Antioch 10/09

Chris was great, smart and nice. Absolute 5's all across the board. And he had significant knowledge about rat riddance that I didn't

have. Great stuff!! (Fixed stuck door, repaired vent screens) Bill A., Pleasant Hill 10/09

Thank you so much for your diligence and ability to follow through on the job so painstakingly.  John, one of your Craftsman w

as absolutely wonderful and really good at trouble shooting as well. Talk about finishing things up. You have such a great

group! (Moved wall, installed new lighting, installed crown molding, re-textured walls, painted rooms,

repaired plumbing) Sharon A. Danville, 9/09

Randy did a great job (repaired toilet leak), is knowledgeable, carries many parts and worked efficiently. I was pleased

you were able to come out so soon, Peggy T. Walnut Creek 9/09

Mike is awesome, competent, timely, friendly, goes way above and beyond. He did a great job (replaced binds, adjusted

door, repaired stairway banister) in record time, and was tidy too. Allison S. Clayton 9/09

Excellent quality and superior professionalism (Installed ceiling fans). I will use them every time. Lee is an added bonus

Chris W. Antioch 9/09

The reason I have been a customer over (I'm sure) the last ten years is because: The office staff always act they are glad I called.

They always call back when promised, The technicians always show up on time. They always give me a fair quote. They do the work

that is agreed upon, often taking the "extra step" to make things work to my satisfaction Including giving me advise when

something doesn't need to be done (honesty) The technicians always treat me with respect, including ff (replace faucet, hang

curtain rods) my Husband tried to do. I was also extremely pleased that they came the next day. Much better service than

I expected. Paige W. Danville 8/09

We are very pleased with the work David did for us (Install crown molding and paint interior) and would rate it a 5.

We have recommended your service to our friends already. Thanks, Judy B. Alamo 8/09

Randy did a great job for us, certainly a 5 on your scale. Very friendly, very professional, and excellent work (Replaced 

light switch, install new light fixtures, paint a wall). I would definitely recommend your service to friends and

neighbors. Mary J. Antioch 8/09

This firm has been the most considerate and kind group of staff I have ever had the privilege of doing business with at any

time. (Installed crown molding and recessed lighting throughout home, painted interior, installed attic

fan, installed 4 x 6 window) Carol L. Concord 8/09

I was really impressed with Mike as a person. He was very personable and friendly. He did a top notch 5-best job (repair fence and gate). Jerry C. Concord 8/09

I am very pleased with Warren's work (replaced bathroom sink and faucet, refinished deck, and front door)- very

neat and clean, and arrived when he said he would. I liked getting an estimate for my next job as well.  No problem

recommending him and your company to my neighbors. Lynda F. San Ramon 8/09

Your Craftsmen did an excellent job (repairing water damaged floors) in our bathrooms. It was so well done, we call

them any time we need an expert. Dru C. Walnut Creek 8/08

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